Privacy Policy

Privacy Policy (Talent coaching Ltd)

Last updated: 01 January 2026

This Privacy Policy explains how Talent Coaching Ltd (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you visit our website, download resources, book a call, purchase or receive coaching services, or otherwise interact with us.

We are committed to protecting your privacy and handling your data transparently and securely in line with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1) Who we are (Data Controller)

Company: Talent Coaching Ltd (United Kingdom)
Director: Mathew Gomes
Contact email (privacy): mathew@gomesmathew.com
Website: gomesmathew.com

Talent Coaching Ltd is the data controller for the personal data described in this policy.

2) The services we provide

We provide coaching and education services relating to functional health, nutrition, lifestyle, and longevity. We are not a medical provider. We may encourage you to consult your GP/medical team for diagnosis, medication decisions, and medical treatment.

3) The information we collect

We may collect the following categories of personal data:

Identity & contact data
Name, email address, phone number, country, time zone, company/role (where provided).
Booking and service data
Appointment details, coaching programme selection, communications, session notes (where applicable), action plans, and progress information you share.
Health and lifestyle data (special category data)
Information you voluntarily share about symptoms, health history, medications, sleep, stress, nutrition, movement, lab results, wearable metrics, and other wellbeing data.
Payment and transaction data
Billing name, billing address, purchase history, transaction references. (Payment card details are typically processed by your payment provider and not stored by us.)
Website and device data
IP address, browser type, device identifiers, pages visited, referral source, and cookie/analytics data.

4) How we collect your data

We collect information when you:

fill in forms (e.g., booking, contact, downloads),
book calls or sessions,
purchase services,
email/message us,
share documents (e.g., lab results) with us,
browse our website (cookies/analytics).

5) How we use your data (purposes)

We use personal data to:

provide services you request (calls, coaching, programmes),
personalise your plan and coaching support,
manage bookings, reminders, and customer support,
process payments and maintain business records,
improve our services, website, and client experience,
send resources and communications you request,
send marketing messages (only where permitted and with opt-out available),
comply with legal obligations and protect safety.

6) Our lawful bases for processing

Under UK GDPR we rely on the following lawful bases depending on the activity:

Contract: to deliver services you book or purchase.
Legitimate interests: to run and improve our business, maintain service quality, prevent fraud, and communicate with you about your enquiry or service (balanced against your rights).
Legal obligation: for tax/accounting and regulatory compliance.
Consent: for certain marketing communications and for certain cookies.
Vital interests: only in rare situations where processing is necessary to protect someone’s life (e.g., credible risk of serious harm).

7) Health data (special category) and your explicit consent

Health and wellbeing information is treated as special category data. We only process it where necessary for coaching delivery and support, and typically on the basis of your explicit consent and/or where it is necessary for provision of requested services with appropriate safeguards. You can withdraw consent at any time, but this may limit our ability to provide services.

8) Confidentiality and when we may need to share information

Your coaching information is treated as confidential and handled with strict care. We do not disclose your personal or coaching information unless:

you ask us to share it (and we agree the scope in writing), or
it is required by law, or
there is a credible safeguarding concern (e.g., risk of serious harm to you or others), or
it is necessary to defend legal claims.

Where you want your GP/clinician involved, we can share a summary only with your written permission and only what is necessary.

9) Who we share data with (processors)

We may share information with trusted third parties who help us run our services, for example:

website hosting and website analytics providers,
booking/scheduling platforms,
email/newsletter systems,
customer relationship and document storage tools,
payment processors and accounting software,
professional advisers (legal/accounting) where necessary.

These providers act as data processors and are required to protect your information and use it only for agreed purposes.

We do not sell your personal data.

10) International clients and global data transfers

Because we work with clients globally and use online tools, your data may be processed or stored outside the UK. Where this happens, we use appropriate safeguards (such as recognised contractual protections) to protect your data to UK GDPR standards.

11) How long we keep your data (retention)

We keep personal data only as long as necessary for the purposes in this policy, including:

to provide services and maintain accurate records,
to comply with legal/tax requirements,
to handle disputes or enforce agreements.

Typical retention guidance (adjust as needed):

Coaching records/notes: [e.g., up to 6 years after the last service date]
Financial records: [e.g., 6 years for UK tax/accounting]
Marketing list: until you unsubscribe or request deletion (subject to minimal suppression records).

12) How we protect your data (security)

We use appropriate technical and organisational measures to protect your information, including access controls, secure storage, encryption where available, strong authentication, and least-access practices. No system is 100% secure, but we work to minimise risk and respond promptly to issues.

13) Your rights (UK GDPR)

You have rights including:

access to your data,
correction of inaccurate data,
deletion (where applicable),
restriction of processing,
objection (including to marketing),
data portability (where applicable),
withdrawal of consent (where consent is the basis),
complaint to the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact: [privacy@gomesmathew.com].

14) Marketing communications

If you opt in to receive marketing emails/resources, you can unsubscribe at any time using the link in any email or by contacting us. We may also send essential service communications (e.g., booking confirmations) that are not marketing.

15) Cookies and analytics

Our website may use cookies and similar technologies to:

make the site work properly,
remember preferences,
understand how visitors use the site,
improve content and conversion.

Where required, we will request consent for non-essential cookies. You can manage cookie preferences via the cookie banner/settings and your browser controls.

16) Children’s privacy

Our services and website are intended for adults. We do not knowingly collect data from children.

17) Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

18) Changes to this policy

We may update this policy periodically. The “Last updated” date will change accordingly. If changes are material, we will take reasonable steps to notify you.

19) Contact and complaints

Privacy contact: mathew@gomesmathew.com
Company: Talent Coaching Ltd

If you have concerns, please contact us first so we can resolve them. You also have the right to complain to the ICO (UK regulator).

Terms of Service

Terms of Service (Talent Coaching Ltd)

Last updated: 02 January, 2026

These Terms of Service (“Terms”) govern your access to and use of the website gomesmathew.com (the “Site”) and the purchase or use of coaching and education services provided by Talent Coaching Ltd (“we”, “us”, “our”). By using the Site, booking a call, purchasing a programme, or receiving services, you agree to these Terms.

1) Who we are

Company: Talent Coaching Ltd (United Kingdom)
Director: Mathew Gomes
Contact email: mathew@talentcoach.pro
Website: gomesmathew.com

2) Scope of services

We provide coaching and education related to functional health, nutrition, lifestyle, behaviour change, and longevity, delivered online and/or in other agreed formats (“Services”). Services may include: discovery/diagnostic calls, coaching sessions, programme delivery, educational resources, action plans, messaging/email support (if included), and review of information you provide (e.g., symptoms, lifestyle, lab results).

We do not provide medical care. We do not diagnose disease, prescribe medication, or provide emergency services. Coaching is not a substitute for medical advice, diagnosis, or treatment.

3) Medical disclaimer and safety

You should consult your GP/physician for diagnosis, medication decisions, and medical treatment.
If you have symptoms suggesting an urgent condition (e.g., chest pain, shortness of breath, stroke symptoms, severe mental health crisis), seek emergency care immediately.
You remain responsible for your health decisions. Any changes to medication must be made only by your prescribing clinician.
If you are pregnant, have an eating disorder history, are under active specialist care, or have complex conditions, you must disclose this so we can confirm whether coaching is appropriate.

4) Coaching relationship and ethics-style commitments

We aim to operate in line with widely recognised coaching professionalism standards: clear agreements, agreed confidentiality boundaries, conflicts-of-interest management, and the client’s right to end coaching.
Coaching outcomes depend on many factors including your consistency, circumstances, and medical context; therefore, we do not guarantee specific results.

5) Free discovery call (what it is and isn’t)

If offered, the “Free Discovery Call” is a brief introductory conversation (typically ~30 minutes) intended to:

understand your goals and key concerns at a high level, and
determine whether coaching may be a fit.

It is not a full assessment, not medical advice, and not a diagnosis.

6) Client responsibilities

To get value from coaching, you agree to:

provide accurate information and disclose relevant health history and medications,
use common sense and stop any activity that feels unsafe,
follow up with your clinician for medical issues,
respect boundaries, scheduling, and communications etiquette, and
use educational materials responsibly.

7) Programmes, duration, and inclusions

Programme options (e.g., one-off, 3, 6, or 12 months) and what is included (sessions, messaging support, resource access, testing review, etc.) will be described on the Site and/or in a written proposal or checkout page. Where there is any conflict, the written proposal/checkout description controls.

8) Functional testing and third-party providers

If you choose to undertake functional testing:

tests are purchased through third-party labs/providers (or your clinicians),
you are responsible for lab fees unless we explicitly include them,
turnaround times are controlled by third parties, and
results are used to support coaching and education, not to diagnose disease.

9) Coordination with medical practitioners

Where you request it, we can coordinate with your medical practitioner(s) by providing summaries or context only with your written consent. Medical practitioners remain responsible for diagnosis and prescribing.

10) Fees, payment, and subscriptions

Prices are shown on the Site or in your proposal/checkout. Payments may be:

paid in full, or
paid by instalment/subscription (if offered).

You authorise us (and our payment processor) to take payments as agreed. You are responsible for any bank charges, currency conversion fees, or failed payment fees charged by your provider.

11) Cancellations, rescheduling, and missed sessions

Sessions:

You may reschedule a session with at least [48] hours notice (or your stated policy).
Late cancellations or no-shows may be forfeited and charged as delivered (unless we agree otherwise).

Programmes:

Because programmes involve reserved time and access to materials, refunds are limited. Your specific refund terms will be stated at purchase/checkout and apply to your programme.

12) UK consumer cancellation rights (online sales)

If you are a UK/EEA consumer purchasing online, you generally have a 14-day cooling-off period for many distance contracts, subject to exceptions and conditions (including when services begin during the cooling-off period).
Where you request that services (or access to digital content) begin immediately, you may be asked to confirm that you understand your statutory rights may change once performance begins (as described at checkout).

(If you sell globally, you may also have local consumer law obligations in the client’s country. These Terms do not exclude mandatory rights that apply.)

13) Chargebacks and payment disputes

If you believe a payment is incorrect, contact us first at [billing email] so we can resolve it. Unjustified chargebacks may result in suspension of services and recovery of costs incurred.

14) Intellectual property (materials and content)

All Site content, materials, documents, videos, frameworks, and programme resources are owned by Talent Coaching Ltd or licensed to us and are protected by intellectual property laws.
You receive a personal, non-transferable licence to use materials for your own personal use. You may not copy, share, resell, or distribute materials without written permission.

15) Confidentiality

We treat coaching communications as confidential and do not share your information without your consent, except where:

required by law,
there is a serious safeguarding concern (risk of serious harm), or
necessary to enforce these Terms or defend legal claims.

Coaching confidentiality is professional confidentiality and may not be the same as legally privileged communications (e.g., solicitor-client).

16) Privacy and data protection

How we collect and use personal data is set out in our Privacy Policy [link]. We process personal data in accordance with UK GDPR and related UK law. (Your Privacy Policy should include international transfers and tools used.)

17) Testimonials and marketing use

We will not publish identifiable testimonials, case details, or before/after information without your explicit consent. If you consent, you can withdraw that consent for future use (materials already published may remain).

18) Technology, recordings, and online delivery

Services may be delivered via video, phone, and online platforms. We do not record sessions unless agreed in advance and you give explicit consent. You are responsible for having suitable internet access and a private environment.

19) Third-party links and resources

We may share third-party resources (articles, supplements, labs, devices, services). We are not responsible for third-party content, availability, or performance. Any purchase you make is between you and that third party.

20) No guarantees

Coaching results vary. We do not guarantee specific outcomes, timelines, biomarker changes, or medical results. Any examples are illustrative only.

21) Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect or consequential losses (including loss of profit, business, or opportunity).
Our total liability for any claim related to Services is limited to the fees you paid for the Services in the [3] months preceding the event giving rise to the claim (or another cap you choose).
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

22) Indemnity

You agree to indemnify and hold us harmless from claims arising from your misuse of Services/materials, violation of these Terms, or unlawful conduct.

23) Termination

You may stop coaching at any time. We may suspend or terminate services if:

you breach these Terms,
payments fail or are disputed in bad faith, or
your behaviour is abusive, unsafe, or inappropriate.

Any outstanding fees remain payable. Any refund rights you have under consumer law are unaffected.

24) Complaints and dispute resolution

If you have a concern, contact [support email]. We aim to respond within [7–14] days and resolve issues fairly. If a dispute cannot be resolved informally, the parties will consider mediation before court where appropriate.

25) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection laws in your country require otherwise.

26) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change. If changes materially affect your programme, we will take reasonable steps to notify you.

27) Contact

Talent Coaching Ltd
Email: mathew@talentcoach.pro