Terms of Service
Talent Coaching
Last updated: 8 May 2026
These Terms of Service (“Terms”) govern your access to and use of gomesmathew.com (the “Site”) and your purchase or use of coaching, education, and related services provided by Talent Coaching, a Hong Kong sole proprietorship owned and operated by Mathew Gomes (“we”, “us”, “our”).
By using the Site, booking a call, purchasing a programme, or receiving services, you agree to these Terms.
1. Who we are
Business name: Talent Coaching
Business type: Hong Kong sole proprietorship
Owner: Mathew Gomes
Business Registration No.: 41633769
Contact email: mathew@talentcoach.pro
Website: gomesmathew.com
Talent Coaching is a sole proprietorship. It is not a limited company.
2. Scope of services
We provide coaching and education related to functional health, nutrition, lifestyle, behaviour change, performance, recovery, and longevity. Services may be delivered online, by video call, phone, email, messaging, written resources, or other agreed formats.
Services may include discovery calls, coaching sessions, programme delivery, educational materials, action plans, review of information you provide, lifestyle analysis, nutrition education, habit support, functional health guidance, and review of symptoms, lifestyle data, wearable data, or laboratory information where relevant.
We provide coaching and education. We do not provide medical care.
3. Medical disclaimer and safety
Our services are not medical advice, diagnosis, treatment, or emergency care. We do not diagnose disease, prescribe medication, treat medical conditions, or replace your doctor, specialist, dietitian, psychologist, pharmacist, or other regulated healthcare professional.
You should consult your doctor or qualified healthcare professional for diagnosis, medication decisions, medical treatment, interpretation of medical conditions, and urgent health concerns.
If you experience symptoms that may suggest an urgent or serious condition, including chest pain, shortness of breath, stroke symptoms, fainting, severe allergic reaction, severe mental health crisis, or risk of harm to yourself or others, seek emergency medical care immediately.
You remain responsible for your own health decisions. Any change to medication, medical treatment, supplements, diet, exercise, fasting, or therapeutic protocol should be discussed with your prescribing clinician or qualified healthcare professional where appropriate.
4. Suitability for coaching
You agree to disclose relevant information honestly, including medical history, current symptoms, medications, supplements, diagnoses, pregnancy, eating disorder history, mental health concerns, specialist care, recent surgery, cardiac history, diabetes, kidney disease, liver disease, or other complex conditions.
We may decide that coaching is not suitable, or that medical clearance is needed before coaching continues. This is for safety and does not create a medical relationship.
5. Coaching relationship
Coaching is a collaborative process. We help you understand patterns, make better lifestyle decisions, and build a practical plan. However, outcomes depend on many factors, including your consistency, medical context, environment, work demands, sleep, stress, family situation, and willingness to act.
We do not guarantee specific results, biomarker changes, weight loss, disease reversal, performance improvements, or timelines.
6. Free discovery call
Where offered, a free discovery call is a short introductory conversation, usually around 30 minutes. Its purpose is to understand your goals at a high level, identify whether coaching may be a suitable fit, and explain how we may be able to help.
A discovery call is not a full assessment, medical consultation, diagnosis, or treatment plan.
7. Client responsibilities
To receive value from coaching, you agree to provide accurate information, disclose relevant health and lifestyle context, act with common sense, stop any activity that feels unsafe, seek medical advice where needed, attend scheduled sessions, communicate respectfully, and use all materials responsibly.
You also agree not to rely on coaching materials as a substitute for medical care.
8. Programmes, duration, and inclusions
Programme options, duration, fees, session frequency, messaging support, resources, reviews, and other inclusions will be described on the Site, proposal, invoice, checkout page, or written agreement.
Where there is any difference between general website wording and a written proposal, invoice, checkout description, or signed agreement, the specific written terms for your programme will apply.
9. Functional testing and third-party providers
Where functional testing, blood testing, stool testing, wearable data, genetic testing, imaging, or other third-party services are discussed, these are provided by independent laboratories, clinicians, platforms, or service providers.
Unless clearly stated in writing, test costs, clinician fees, platform fees, supplements, devices, and third-party services are not included in coaching fees.
Test results are used for coaching education and pattern recognition. They are not used by us to diagnose disease or replace medical interpretation.
10. Coordination with medical practitioners
Where you request it, we may provide summaries or context to your doctor or other healthcare practitioner. We will only do this with your written consent.
Medical practitioners remain responsible for diagnosis, prescribing, medical treatment, and clinical decisions.
11. Fees and payment
Fees are shown on the Site, proposal, invoice, checkout page, or written agreement. Payment may be made in full, by instalment, or by subscription where offered.
You authorise us and our payment processor to collect payments as agreed. You are responsible for any bank charges, currency conversion fees, card charges, failed payment charges, or fees imposed by your bank or payment provider.
All fees are payable in the currency stated at purchase.
12. Cancellations, rescheduling, and missed sessions
You may reschedule a session with at least [48] hours’ notice, unless different terms are stated in your programme agreement.
Late cancellations, missed sessions, or no-shows may be treated as delivered and may not be refunded or replaced, unless we agree otherwise.
Because programmes involve reserved time, preparation, access to resources, and ongoing support, refunds are limited. Your specific refund terms will be stated at purchase, checkout, invoice, proposal, or written agreement.
Nothing in these Terms excludes any mandatory consumer rights that may apply under Hong Kong law or other applicable law. Hong Kong service contracts may be subject to implied terms and consumer protections, and limitation wording should remain fair and reasonable.
13. Chargebacks and payment disputes
If you believe a payment is incorrect, contact us first at mathew@talentcoach.pro so we can try to resolve the issue.
Unjustified chargebacks, failed payments, or bad-faith payment disputes may result in suspension of services and recovery of reasonable costs incurred.
14. Intellectual property
All Site content, documents, videos, frameworks, worksheets, programme resources, coaching materials, images, diagrams, written materials, and educational content are owned by Talent Coaching or licensed to us.
You receive a personal, non-transferable, non-exclusive licence to use the materials for your own private use only.
You must not copy, share, upload, publish, resell, distribute, teach from, adapt, or commercially exploit our materials without written permission.
15. Confidentiality
We treat coaching communications as confidential. We will not share your personal information without your consent, except where required by law, necessary to protect someone from serious harm, necessary to enforce these Terms, necessary to obtain professional advice, or necessary to defend legal claims.
Coaching confidentiality is professional confidentiality. It is not the same as legal privilege.
16. Privacy and personal data
We collect and use personal data in accordance with our Privacy Policy and applicable Hong Kong data protection law, including the Personal Data (Privacy) Ordinance.
Personal data may include your name, contact details, health and lifestyle information, coaching notes, payment information, communications, and information you choose to provide.
Our Privacy Policy explains how we collect, use, store, protect, transfer, and retain personal data, and how you may request access to or correction of your personal data.
17. Testimonials and marketing use
We will not publish identifiable testimonials, case details, health information, before-and-after information, images, or client stories without your explicit consent.
If you give consent, you may withdraw consent for future use. Materials already published before withdrawal may remain unless we agree otherwise or the law requires removal.
18. Technology, recordings, and online delivery
Services may be delivered using video calls, phone, email, messaging, forms, online platforms, document sharing, or other digital tools.
We do not record coaching sessions unless agreed in advance and with your consent.
You are responsible for having suitable internet access, a private setting, and appropriate technology for online sessions.
19. Third-party links and resources
We may refer to third-party resources, including articles, books, laboratories, supplements, devices, apps, platforms, clinicians, or service providers.
We are not responsible for third-party content, services, advice, availability, quality, safety, pricing, delivery, data handling, or results.
Any purchase or engagement with a third party is between you and that third party.
20. Supplements, nutrition, and lifestyle changes
Where supplements, nutrition strategies, fasting, exercise, breathwork, sleep changes, stress practices, or other lifestyle interventions are discussed, they are provided for education and coaching purposes only.
You are responsible for checking suitability, especially if you have a medical condition, take medication, are pregnant, have a history of disordered eating, or are under clinical care.
21. No guarantees
Health and performance change is individual. We do not guarantee specific outcomes, including weight loss, fat loss, disease reversal, blood pressure improvement, glucose improvement, cholesterol improvement, inflammation reduction, HRV improvement, fitness improvement, symptom resolution, or any other result.
Any examples, case studies, testimonials, or educational materials are illustrative only.
22. Limitation of liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or economic losses, including loss of profit, loss of business, loss of opportunity, loss of data, or loss arising from your use of third-party services.
To the maximum extent permitted by applicable law, our total liability for any claim related to the Site or Services is limited to the fees you paid to us for the relevant Services in the [3] months before the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
23. Indemnity
You agree to indemnify and hold Talent Coaching and Mathew Gomes harmless from claims, losses, liabilities, costs, and expenses arising from your misuse of the Site, Services, or materials; your breach of these Terms; your unlawful conduct; or your failure to seek appropriate medical advice where needed.
24. Suspension and termination
You may stop coaching at any time, subject to the payment, cancellation, and refund terms agreed for your programme.
We may suspend or terminate Services if you breach these Terms, fail to pay, dispute payments in bad faith, behave abusively, act unsafely, misuse materials, or if we reasonably believe coaching is no longer appropriate.
Any outstanding fees remain payable. Any mandatory legal rights you have are not affected.
25. Complaints and dispute resolution
If you have a concern, contact us at mathew@talentcoach.pro.
We aim to respond within [7–14] days and resolve concerns fairly. If a dispute cannot be resolved informally, the parties will consider mediation before court proceedings where appropriate.
26. Governing law and jurisdiction
These Terms are governed by the laws of the Hong Kong Special Administrative Region.
The courts of Hong Kong shall have jurisdiction over disputes arising from or relating to these Terms, the Site, or the Services, except where mandatory consumer protection laws in another jurisdiction apply.
27. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will be amended when changes are made.
If changes materially affect an active programme, we will take reasonable steps to notify you.
28. Contact
Talent Coaching
Hong Kong sole proprietorship
Owned and operated by Mathew Gomes
Business Registration No.: 41633769
Email: mathew@talentcoach.pro
Website: gomesmathew.com
