Privacy Policy (Talent coaching Ltd)
Privacy Policy
Last updated: 08 May 2026
This Privacy Policy explains how Talent Coaching, a Hong Kong sole proprietor business operated by Mathew Gomes (“we”, “us”, “our”), collects, uses, stores and protects personal data when you visit our website, complete a form, book a call, receive coaching services, purchase a programme, or otherwise communicate with us.
We respect your privacy and handle personal data in accordance with the Personal Data (Privacy) Ordinance, Cap. 486 of Hong Kong.
1. Who we are
Business name: Talent Coaching
Business type: Sole proprietor, Hong Kong
Owner: Mathew Gomes
Website: gomesmathew.com
Privacy contact: mathew@gomesmathew.com
For the purposes of Hong Kong privacy law, Talent Coaching is the data user responsible for the personal data we collect and use.
2. Our services
We provide coaching and education services relating to functional health, nutrition, lifestyle, performance and longevity. We are not a medical practice and do not provide medical diagnosis, treatment, prescription, or emergency care. You should consult your doctor or qualified medical professional for medical decisions, diagnosis, medication, or treatment.
3. Personal data we collect
We may collect personal data that you voluntarily provide, including:
Contact details: name, email address, phone number, country, time zone and related contact information.
Booking and service information: appointment details, enquiry details, coaching programme information, session notes, communications, action plans and progress information.
Health and lifestyle information: information you choose to share about health history, symptoms, medication, sleep, stress, nutrition, exercise, lab results, wearable data and general wellbeing.
Payment and transaction information: billing details, purchase records, invoice details and payment references. Card or payment account details are normally processed by the payment provider and not stored by us.
Website information: IP address, browser type, device information, pages visited, referral source and cookies or analytics data, where applicable.
4. How we collect personal data
We collect personal data when you:
complete a website form;
download a resource;
book a call or coaching session;
purchase a service;
email, message, or speak with us;
share documents or health information with us;
visit our website.
Providing personal data is generally voluntary. However, if you do not provide information needed for a booking, enquiry, payment, or coaching service, we may not be able to respond properly or provide the service.
5. How we use personal data
We use personal data only for purposes connected with our services and business, including to:
respond to enquiries;
arrange calls, bookings and sessions;
provide coaching and educational support;
personalise coaching guidance;
manage payments, invoices and records;
send requested resources or service communications;
improve our website, content and client experience;
meet legal, accounting and tax obligations;
protect our rights, safety and legitimate business interests.
We will not use your personal data for a new unrelated purpose unless permitted by law or with your consent.
6. Health and lifestyle information
Health and lifestyle information is handled with extra care because it may be personal and sensitive. We only collect this information when you choose to share it and where it is relevant to your coaching enquiry, assessment, programme, or support.
You remain responsible for deciding what health information you share. You may ask us to stop using certain information, although this may limit the coaching support we can provide.
7. Confidentiality
We treat coaching information as confidential. We do not share your personal or coaching information unless:
you ask us to share it;
you give permission;
it is needed to provide the service;
it is required by law;
it is necessary for accounting, legal, payment, technology, or professional support;
there is a serious safety concern involving you or another person;
it is necessary to protect legal rights or respond to a dispute.
Where you want information shared with your doctor, clinician, family member, or another adviser, we will only do so with your permission and only to the extent necessary.
8. Service providers
We may use trusted service providers to help run the business, including website hosting, email, booking systems, payment processors, accounting tools, document storage, analytics providers and professional advisers.
These providers may process personal data only as needed to provide their services to us. We do not sell your personal data.
9. Direct marketing
We may send you health, lifestyle, coaching, educational, or service-related updates where permitted by law and where you have given consent or where it is otherwise lawful to do so. You may opt out at any time by using the unsubscribe link or contacting us at mathew@gomesmathew.com.
10. Cookies and analytics
Our website may use cookies or similar tools to make the website work, improve performance, understand visitor behaviour and improve content. You can manage cookies through your browser settings or any cookie settings shown on the website.
11. Data retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, client records, legal, tax, accounting, dispute handling and business administration.
As a general guide:
coaching and enquiry records are kept only as long as needed for service, legal, or business reasons;
financial and transaction records are kept as required for tax and accounting purposes;
marketing records are kept until you unsubscribe or ask us to remove you, subject to keeping minimal records to respect that request.
Hong Kong’s privacy principles require personal data not to be kept longer than necessary for the purpose for which it is used.
12. Data security
We take reasonable steps to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. This may include access controls, secure storage, password protection, strong authentication, limited access and careful handling of sensitive information.
No online system is completely secure, but we work to reduce risk and respond appropriately if a data issue occurs.
13. Access and correction
You may request access to your personal data and ask for correction if it is inaccurate. This reflects Hong Kong’s access and correction principle under the Personal Data (Privacy) Ordinance.
To make a request, contact:
We may need to verify your identity before responding.
14. Overseas storage or processing
Some technology providers we use may store or process data outside Hong Kong. Where this happens, we take reasonable steps to ensure your personal data remains protected and is used only for the purposes described in this Privacy Policy.
15. Children
Our services are intended for adults. We do not knowingly collect personal data from children.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.
17. Contact
For privacy questions, access requests, correction requests, or concerns, contact:
Mathew Gomes
Talent Coaching
Email: mathew@gomesmathew.com
